Introduction
Project Management
Service Management
Lean Six Sigma
Payments
Interim Management
CV

I use all inputs available to me for such an assignment: Statements of Work, SLA's, Budget proposals, anything to identify the scope of work and key deliverables. Against this background I determine what needs to be done, prioritise, define metrics and manage the changes whilst the work continues. 

I provide interim management where an operational leader is needed to remedy attrition, poor team performance or unstructured services. I take over leadership, identify the necessary improvements, create a plan and execute this after approval of the Client.

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