Project Management
Service Management
Lean Six Sigma
Interim Management

I use all inputs available to me for such an assignment: Statements of Work, SLA's, Budget proposals, anything to identify the scope of work and key deliverables. Against this background I determine what needs to be done, prioritise, define metrics and manage the changes whilst the work continues. 

I provide interim management where an operational leader is needed to remedy attrition, poor team performance or unstructured services. I take over leadership, identify the necessary improvements, create a plan and execute this after approval of the Client.